Shipments and returns
Packages are generally dispatched within 2-4 days after receipt of payment and are shipped via SimplyNUC with tracking.
Shipping fees include handling and packing fees as well as postage costs.
We advise you to group your items in one order.
We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
RMA Returns:
All nodes come with 3 years manufacturer warranty and the 1st years service and support is free of charge. Any repairs or service requests in year 1 are dealt with by Simply NUC and years 2 & 3 by either Intel or AMD.
The RMA turnaround is approx 2-3 days whereas Intel's is approx 4-6 weeks (unit only).
a. Repair requested by the customer via support, or via the webshop.
b. RMA number created by Simply NUC
c. Return details sent by Simply NUC and customer to ship the NUC and customer to pay for shipping costs.
d. Faulty unit to be returned to Simply NUC by the customer.
e. Repaired/Replacement unit sent from Simply NUC to the customer. Simply NUC to cover shipping costs.